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Thursday, June 27 • 1:30pm - 2:30pm
You Are Not Your User: Using UX Theory to Reduce Client Frustration with IT

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How do you know if you're making IT decisions that are truly in the students' best interest? How do you know you're accounting for students' needs during roll-out, decommission, and change processes? Using several example projects (including the road bumps and lessons-learned along the way), I'll talk about how Yale's Student Technology Collaborative has borrowed ideas from User Experience (UX) app design and applied them to other aspects of IT support to make sure our end users' needs are always front and center.

X. Chen - Moderator

Speakers

Thursday June 27, 2019 1:30pm - 2:30pm
Morriss (202) ANHEUSER-BUSCH LAW SCHOOL HALL

Attendees (7)